Sales Services
A reservation to make, change or cancel? You wish to add products and services to your booking.
Our different sales services are available!
AirAntilles call-center
For all questions concerning formalities relating to: reservations, flight information, assistance for disabled persons and persons with reduced mobility, UM service, special baggage, transport of animals in the hold and cabin.
You can reach our customer advisors at this number
+590 590 38 43 22*
Monday to Friday from 8am to 5pm
On saturday from 8am to 12pm
*Service 0,25 € TTC/min + prix appel
or by emailcallcenter@airantilles.com
For any questions regarding e-Coupons, please contact the sales department at commercial@airantilles.com
Airport counters
Guadeloupe
Pointe-à-Pitre - Le Raizet Airport
Pôle Caraïbes Regional Terminal
Morne Mamiel - 97139 Abymes
Phone #: +590 590 21 14 47
vente_ptp@airantilles.com
Martinique
Aimé Césaire Airport
97232 Le Lamentin
Phone #: +596 596 42 16 71
vente_fdf@airantilles.com
SAINT-DOMINGUE
El Dorado Travel
01049 Santo Domingo
República Dominicana
Phone #: +1 809 621-6666
info@eldoradotravel.com
SAINT-MARTIN
Grand-Case Airport
Route de l'Espérance
97150 Saint-Martin
Phone #: +590 590 87 35 03
vente_sfg@airantilles.com
SAINT-BARTHS
Gustave III Airport
Saint-Jean
97133 Saint-Barthelemy
Phone #: +590 590 51 35 92 / +590 590 51 35 92
vente_sbh@airantilles.com
Groups Service
You are a group of minimum 10 people? Company, association or individual. Our service dedicated to groups can be reached at +590 590 38 43 33. Send your request for a quote by e-mail : groupes@airantilles.com
Service e-coupons solution
Our professional customer service can be reached by e-mail: ecoupons@airantilles.com As soon as we receive your message, an advisor will contact you.
AGV Service : Travel agency & Tour operators
Our AGV partner service can be reached by email at commercial@airantilles.com
Freight service
Transport of personal effects, goods, animals and vehicles by FREIGHT: Contact our partner ASSIST AIR CARGO at this number +590 590 21 16 39..
Claim
A complaint about a delayed or cancelled flight? The quality of service? Or any other difficulty encountered with our company:Contact our customer service.
Luggage Incidents
Has your baggage been damaged in transit or not returned to you upon arrival?
At the airport, go to the Air Antilles baggage service.
You will be given a baggage irregularity report (BIR).
Delayed baggage:
You must keep the baggage irregularity report. The company will search for 30 days and contact you to get your baggage.
Damaged baggage:
Please note that checked baggage can cause minor damage (scratches, marks) for which AirAntilles cannot be held responsible.
You must have your damage reported upon arrival. If you have left the airport, you have 7 days to send a letter of complaint to customer service.
In all cases, you will need to provide your boarding pass or ticket, baggage tags, a statement that your baggage cannot be repaired, or the purchase invoice.
To make a claim after the trip, you can contact customer service.. A reply will be sent to you within 60 days.
Service information
Would you like to receive an invoice? A proof of travel?
Contact our customer service department.
If you did not purchase your ticket directly from AirAntilles, please address your request to your travel agency.
To file a post-travel claim, you may contact customer service.and receive a response within 60 days.
Information & membership
Find information about the program and the online application form on the dedicated page.
For all requests, contact the e-Smiles service: esmiles@airantilles.com
Manage your e-Smiles program
Want to update your personal information? Check your mileage balance? Book your Primes tickets?
Log in to your e-Smiles account.