Press release 17/03/20 - Shift 29/05/2020 at 14.00 p.m.

 

In this exceptional period when we have to face an epidemic of Coronavirus COVID-19, Air Antilles is more than ever mobilized to ensure your safety, but also respond to your requests and concerns.

 

We are committed to continuing to make you travel, serenely and securely. For To do this, we keep ourselves informed 24/24 of developments in the situation directly from competent authorities and present to you the measures taken by the company.

 

RESUME OF FLIGHTS

 

Air Antilles is pleased to announce the resumption of its flights between Martinique, Guadeloupe, Saint Martin and Saint Barthélemy from Monday May 25, 2020.

The recovery will take place gradually.

You can consult the details of the flight program and book your tickets via the search engine on airantilles.com

 

For any information concerning your reservation, make a modification or confirm your trip, please contact our call center at the following address: callcenter@airantilles.com

 

Before planning your trip, we invite you to consult the sanitary measures applied by the company indicated below.

Due to the closure of the regional terminal at Pôle Caraibes Airport in Pointe à Pitre, passenger check-in takes place at Terminal 1 at counters 20 and 21.

 

Contact us

 

Our Call Center is accessible at the following times and numbers:

 

0890 648 648 Monday to Friday 9 a.m. to 5 p.m.

0596 42 16 71 Monday to Saturday from 6 a.m. to 12 p.m. and from 2 p.m. to 6.30 p.m. / Sunday from 10 a.m. to 6.30 p.m. except (06 and 07/06)

0690 70 92 05 Monday to Friday from 9 a.m. to 1 p.m.

069070 92 03 Monday to Friday from 9 a.m. to 1 p.m.

069070 92 06 Monday to Friday from 1 p.m. to 5 p.m.

 

We invite you to contact the Call Center by email at callcenter@airantilles.com and we undertake to reply to you within 24 hours. (except weekends)

 

• Air Antilles agency in Jarry (Guadeloupe)

Technopolis building - 17 lot Agat - (97122) Baie Mahault.

Open Monday to Friday (from 2/06) from 9 a.m. to 5 p.m.

 

• Air Antilles sales outlet - Fort de France Aimé Césaire Airport

Monday to Saturday: 6.30 a.m. to 12 p.m. and 2 p.m. to 6.30 p.m.

Sunday: 10 a.m. - 6.30 p.m.

Exceptions:

• 01 and 02/06 => 2 p.m. - 6.30 p.m.

• Closed on 06 and 07/06

 

• Air Antilles sales point - Saint Martin Aéroport Grand Case

Open 2 hours before the scheduled flight departures from Saint Martin Grand Case.

 

• Air Antilles point of sale - Pôle Caraibes Airport

Point of sale closed due to the temporary closure of the regional terminal.

 

Health measures

Taking the full measure of the evolution of the epidemic in our territories, the company Air Antilles implements strict sanitary measures applied during flights to guarantee the highest level of security for all passengers:

 

- Training of all staff in dealing with health risks

- Cleaning and disinfection of aircraft at each stopover with approved disinfectant products.

- Abolition of on-board service

 

 

Trade measures

Regardless of the date of purchase of the airline ticket, we offer the possibility for customers who have to travel before 05/25/2020 to change the dates of travel in the same booking class without penalty.

Only a rate adjustment may be applied if the initial booking class is not available.

Tickets are valid for 1 year from the date of purchase.

“BEST” and “COOL” tickets whose travel date is before 25/05/2020 are exceptionally modifiable without penalties, but remain non-refundable.

If your ticket is non-refundable, we offer a credit note valid for 1 year on the network operated by air antilles, non-refundable.

Please note, you must cancel your reservation before the original travel date. In the event of a no-show, no refund will be authorized regardless of the type of fare (refundable / non-refundable).

 

Requests for changes to tickets purchased from a travel agency and / or from a partner airline must be sent directly to the agency / issuing company.

  

For any modification of tickets purchased on airantilles.com or at an air antilles point of sale, we invite you to send the request by email to callcenter@airantilles.com indicating:

Your file reference, your new travel dates, your telephone contact. An adviser will confirm the modification by e-mail, and / or will contact you in the event of a tariff adjustment.

For any reimbursement request in the form of tickets purchased at an airantilles sales outlet or on airantilles.com: please send your request via our customer service portal accessible at the bottom of the airantilles.com home page "complaint" link after sending the cancellation request to callcenter@airantilles.com (if your flight is not canceled)

 

Accompanying measures
 

In order to provide better assistance to our friendly customers, the company opened correspondence lines for emergencies only, departure within 48 hours. You can join 0690709203 or 0690709205 or 0690709206 with your file reference.

In view of the context, we invite you to contact our call center by email: callcenter@airantilles.com

The Company is monitoring developments closely and invites customers to regularly consult the airantilles.com site to follow all the news online as well than all of our terms of sale. 

The Air Antilles team

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